What happens to your store card loyalty points when you die?

Loyalty Cards

Loyalty cards are a part of our lives, whether we love them or not, and they can hold significant value. Have you ever taken the time to add up the worth of all your cards? You might be surprised by the total. But what happens to those valuable points when you pass away? Sadly, thousands of points go unclaimed, so it’s essential to take a look at your cards, review their terms, and make a note to ensure they don’t go to waste.

Here are four high street loyalty cards and their policies:

Sainsbury’s Nectar Card

The Nectar Card allows cardholders to collect and redeem points with various brands and partners including fuel. While their rules are very clear in that points are ‘personal to the Nectar account and cannot normally be transferred’, they do allow points to be passed on death from one Nectar account to another. This is likely to require the executor to provide a copy of the death certificate and they should get in touch with Nectar directly.

Tesco Clubcard

Tesco Clubcard is one of the most well-known loyalty schemes in the UK. Tesco Clubcard terms and conditions state that “members may inherit the points and/or vouchers of a family member who has died by providing a written request informing us of the membership details of the deceased”. This means that someone needs to contact Tesco’s Customer Service Centre to close the account and request for the points to be transferred to their existing Clubcard or a new one. 

Costa Coffee Club

You can notify Costa of a death and request to transfer points or beans, as they are known, to another account through the general enquiry page. Details required should include the deceased’s name, account number, and details of the account that are to receive the transferred points.

If you are an avid collector of points and you have a Will in place, next time you update it, add the list of loyalty cards with the account number so that your loved ones can benefit, every little helps, as one famous store likes to tell us!

 

If you have any queries about will writing or updating you can contact us here.  Our experienced will writers are here to guide you through the process, making it simple and stress-free. Don’t delay any longer – secure your peace of mind and safeguard your family’s future. Contact us now to start planning your legacy!

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